FAQs | Learn About AI-Powered CallHandler.ai Solutions

Q: Who is CallHandler for?

We’re always asked “Isn’t AI best suited to big companies and those with high call volumes?” NO!!!!! It’s not about volume, it’s about the value to YOUR business of each call. If you’re missing calls each day, wanting to be able to quickly avert or resolve a customer dispute, wanting to provide awesome customer service, book appointments, or anything else that’s important to YOUR business, then it’s important to us – regardless if you have 5 or 500 calls per day. Value, not volume!

Who is CallHandler for?

Blue downward-pointing arrow, indicating a drop-down or more options.

We’re always asked “Isn’t AI best suited to big companies and those with high call volumes?” NO!!!!!

It’s not about volume, it’s about the value to YOUR business of each call. If you’re missing calls each day, wanting to be able to quickly avert or resolve a customer dispute, wanting to provide awesome customer service, book appointments, or anything else that’s important to YOUR business, then it’s important to us – regardless if you have 5 or 500 calls per day.

Value, not volume!

Does Peggy understand things like context and intent or does it mostly rely on keywords?

Peggy understands and handles queries pretty much like you or I would, which is based on the context and intent, of the caller and she can ‘mirror’ your caller’s conversational style, making it ideal for solving complex interactions in any scenario and always with a friendly tone, as she’s not able to lose her temper!

What happens if Peggy doesn’t know how to answer the customer’s inquiry?

Peggy will do exactly what her human counterpart would do; say that she doesn’t know the answer and either transfer the caller to her human colleague, or she’ll pass their question to someone who does and they’ll follow up with their request.‍

We build your AI co-worker to have the same rules and guidelines you’d have for a human co-worker, so she always represents your company in the way you need her to.‍

What are your rates?

Honestly, right now we can’t tell you.

Not because we’re deliberately being evasive, but because if Peggy is answering 5 calls a day and transferring them to a human colleague, that’s very different to Peggy answering 25 calls per day and making bookings in a CRM, checking personal calendars, providing quotes or order updates.

What we can say is there is a one-off cost to build your AI co-worker and a monthly license/maintenance – both of which are determined by how complex, or not, your requirements are.

After that you just pay for the call costs – to the second, so you only pay for what is used.

How customisable is Peggy? Can we train her from scratch?

This is your AI co-worker! So, you get to build her, or him, with your choice of voice, of how calls will be answered or introduced, what information will be discussed.

The flow of every conversation is within the guardrails we put in place based on exactly what you want.

We know, it’s a bit of an unsettling thing to get your head around, but we’ll take you through the whole process slowly.

How quickly can Peggy be trained if she makes a mistake during a call?

Peggy can make a mistake, surely not?

Like any other co-worker who’s learning a new job, there’s a learning curve to go through.

Unlike any other co-worker, the feedback loop is quick, targeted and instantly adopted.

The good news is that unlike with humans, with Peggy, you only train ONCE – there’s no forgetting by AI.

Does Peggy sound like a robot?

Our two founders have over 70 years of combined business experience – which means they’re more difficult to please and for them, this AI stuff has to be awesome enough that they’d be happy to talk to it, and we all feel the same. Our AI co-workers sound incredibly human-like – no daleks here!

Is support available for setting up or troubleshooting Peggy?

Your success is our success - we’re with you from the first day you start working with us, until you don’t.

Your AI co-worker will be constantly changing and developing, because you’ll want it to do more and more things to help your business – and we’ll be just over here making sure it’s always working for you.

Can you use our existing telephone system?

Yes, and no. Whilst we integrate directly with your phone system, in terms of being able to transfer calls to human co-workers, we actually just redirect calls to a different number, so the transition to your AI co-worker is seamless and invisible for your customers, and this provides loads of flexibility for the various things you want Peggy to do for you.

Can Peggy redirect calls to a human co-worker?

Whatever humans do, Peggy does.

Your AI co-worker will transfer calls to a human colleague whenever she’s asked to, needs to if an answer to a question isn’t known, or your guidelines are such that calls are to be transferred.

How can I integrate CallHandler with my existing systems?

Easy! You just tell us what you want your AI co-worker to do and we’ll take care of all the integrations you’ll need (CRM, calendars, ERP, booking systems, service schedules, parts systems, etc).

How does the AI know all my company information?

Once you’ve told us what your AI co-worker needs to know, and where that information is to be found (company FAQs, policy manuals, SOPs, menus, web pages, etc.) we’ll load all of that information into the system and she’ll then be your resident encyclopedia of knowledge!

We then make sure that Peggy is personalised, ensuring she understands and responds correctly according to your business needs and requirements.

Do I have to change my phone number?

Nope ☺ Typically, customers just forward (divert) their current phone number to our CallHandler agent. It’s a verysimple, straightforward and quick process.

Do you support other languages?

Yes, Peggy supports multiple languages to help a diverse customer base.

Is this cheaper and better than a human or answering service?

Yes, yes and yes! To see exactly how it compares, just click here

Frequently Asked Questions

See if Peggy is a good fit for your business👇

Still not convinced? Try Peggy today

© 2024 CallHandler.ai. All rights reserved.